They were so helpful, am a confirmed life customer. Thanks Akiki
But I will likely seek out a new mechanic who doesn't have so much overhead that they charge 100$ for a returning customers diagnosis. (To diagnose something I already paid to have diagnosed with no success)
He offered to help resolve my issue with the car and his company's customer service.. I may give them another shot in which case I will update this post
Thank you for disassembling and reassembling my 2002 Jeep Liberty with 169k miles on it. ;)
I'm genuinely confused as to what they actually did to my car. They had my car for over two weeks and only managed to properly put on new tires and a windshield. They also worked on my rear breaks but not even a couple days after picking up my car, the brake light came on. What truly baffles me is that they managed to fix my headlights even after telling me the part they needed to fix it arrived broken and they had to re-order it. I was called on a Saturday and was told my car was ready and I could pick it up. 10 minutes later they called me back and told me my car wasn't ready and that they were unable to fix the headlights due to the broken part. During that time they also told me my car would be ready that following Monday. When Monday came around, I was called again that morning and was told that they were unable to fix the headlights because the part they reordered arrived broken again, and they would have to reorder another. The next day (Tuesday) I called again in the afternoon and they told me the part wouldn't arrive until Wednesday and my car should by ready by Thursday afternoon. They had my car for almost 16 days at this point and were unable to find the part they needed to fix my headlights; or so they have said. So, I ignored their time estimate and picked up my car that Tuesday before they were supposedly able to fix the headlight. When I picked up my car, my headlights were working perfectly fine, so I was a bit confused. Then I realized the release latch on my hood was broken, which it wasn't when I dropped it off. So I just assumed that they weren't in fact waiting for the parts to fix my headlights, but instead for the parts to fix my hood, which they broke. I work for Enterprise and have dealt with a plethora of body shops and this is by far my worst experience. I paid over 1300 for them to work on my vehicle and still received horrible customer service and was fed lies through out the entire process. Currently have my car at another body shop getting my brakes worked on. I Didn't even bother trying to get refunded or reevaluated for the brake work Akiki performed because I was genuinely scared of them retaliating by doing something harmful to my car. They were transparently annoyed that I came to pick my car up earlier than they said I should have. But I only did so because they were clearly not being honest with me.
I was visiting family in MA and was heading back to NY today but my car did not start. I called AAA and Akikin Towing was the company that responded. I am very pleased with their service. The 2 young men I dealt with were friendly and professional. I was quoted a price to tow my car back to NY and the price did not differ when I went to pay for the service. I would recommend and use Akiki Towing again!
I'm updating this review and added 2 stars because the owner seemed genuinely interested in explaining why my car was returned without my initial problem fixed but a big bill
I haven't been there yet. Just wanted to commend a tow truck driver of theirs. Today a lady locked her baby in a car. Their truck happened by. The lady had called the fire department who are always very prompt. Before they get their equipment off the truck the tow driver had the door open (2 mins)max. He was offered money which he declined. But he did accept the hug from the grateful,worried mother.
Akiki is a US Car Repair based in Boston, Massachusetts. Akiki is located at 1035 Hyde Park Ave, Hyde Park, MA 02136, USA.
Please contact with Akiki using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Akiki opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Repair in Boston