I hate giving poor review but I find myself upset still two days later and I don't want anyone to experience what I did. On a Tuesday I stopped by this place to order a wreath for the funeral of my friend's mother to be laid in the water after the speading of ashes. The staff was friendly and the process went smoothly. Flowers in the shop looked good. I showed them a photo from their website of what I wanted the wreath to look like. They asked when I wanted to pick up and I said as soon as they open Thursday morning (9am) in order to make the 10am service and 11am boat trip to spread the ashes. At 8:55 I arrived so I could get in first thing... by 9:40 no one had arrived, doors were still locked, lights still out! I called my boyfriend so he could come wait and I could leave for the service. Just before hopping in my uber at 9:45 they arrive so I run back to them and explain why I'm there and the guy apologizes as if its no big deal. When I remind him WHY I ordered the flowers he simply goes "Ahh yeah, we're late today. What time is the service?" Are you kidding me? So I grab the flowers and jump in the car. Looking at the flowers I'm absolutely devastated. Looks nothing like what I showed them and the flowers are BROWN on the edges. The pink flowers are so much brighter and inappropriate for the occasion given then family's request. My boyfriend goes back to the shop while I'm at the service and explains the issue. They agree to make another one if I return the first wreath. Being that I'm at the service, he has to pay out of pocket and later get refunded after meeting me to switch the flowers out before the boat ride. While the guy is making the new wreath he's telling my boyfriend he doesn't understand why I'm upset and that he thought the brighter flowers were pretty. Luckily my boyfriend is very diplomatic as I would not have handled the situation as well on an already horrible day. He reminded him that he opened 45 minutes late and only then did he apologize. While the new wreath was closer to what I wanted it was full of bugs and the flowers were still not fresh. I will never use this place again. Photos show the picture I showed them, what I first received (bright pink) and remade wreath.
Called this shop to order flowers for my mother for her birthday. The manager (possibly owner) Joe was very professional and explained my options. The price was right and the order was delivered as promised in a timely manner. I spoke to my mother that morning to say happy birthday, but I got a very emotional call from mom (in a positive way) after the colors of fall roses bouquet was delivered. I sure know I will be calling Joe again. :-)
my go to florist!
My daughter was stranded in Charlestown on Christmas due to airline issues. We were not able to get her to join the family and so she had to stay home. All her gifts were with us. I wanted to cheer her up but it was Christmas Eve after noon. I called Bunker Hill Florist and although they were already closed they helpeed me out and delivered a cheer me up Christmas plant. They were terrific, it will make her Christmas.. Service beyond the call of duty..
I am a Charlestown resident and have purchased many flowers from BHF over the years - from single flowers to large bouquets. The staff is always so helpful and the bouquets are creative and always "appropriate" for the occassion. It's a wonderful shop that is way above and beyond any competitors.
Bunker Hill Florist is a US Florist based in Boston, Massachusetts. Bunker Hill Florist is located at 211 Main St, Charlestown, MA 02129, USA.
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