A very painful experience for our builder and a major inconvenience for us. We loved what we saw on the showroom but that was the last good feeling that we about Arclinea kitchen cabinets. The wrong color cabinets arrived. The flip up doors did not open because the salesperson ordered the wrong hinges for them.The Arclinea company in Italy should have engineers determine the size hinges--not salespeople-- for the size doors so that a large door gets the appropriate hinge to lift its weight to flip it up. It is absurd, given this, that the franchise also doesn't provide her with technical support to determine the appropriate hinge size for the size cabinet door. Couldn't get new hinges for them until weeks later because the factory in Italy closes for a month in August for vacation. When we finally got the new hinges, they too were the wrong ones and would not lift the door. Our builder made a simple call to the hinge manufacturer and got it resolved in a few days versus the few weeks that the salesperson took to get it wrong. The salesperson did not think to do this. She was not forthcoming about admitting her mistakes and repeatedly offered phone chats to discuss what didn't need discussing but just needed fixing. The cabinets are beautiful but I still would absolutely never buy Arclinea cabonets again, and especially at Casa Design.If Arclinea Italy and the franchise owner at Casa Design don't want to pay for technical support from Italy then they need to hire engineers to sell their product.
Dropped by floor sample sale. Picked up a spectacular ceiling lamp at a pretty spectacular discount.
Casa Design Living is a US Furniture Store based in Boston, Massachusetts. Casa Design Living is located at 460 Harrison Ave, Boston, MA 02118, USA.
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