First time I have had to "ask for assistance", essentially begging someone to sell a boot. It seems they do not feel would-be patrons are worthy of their product. However, the two employees when asked about sole construction responded with "good, essentially the best you can get". No discussions of source material, welt or any such information. If frye wants to secure their brand of american quality, they should look into educating or changing the face/front line of their boston store and focusing on friendliness.
Worst customer service I've ever experienced in my life. No one looks at you (unless you catch them staring when you turn around). I had to stand awkwardly at the register until this snobby girl finally looked up and said "did you need help". I'm here to return something I bought online and they're acting like its the most obnoxious thing they've ever been asked to do. $10 return and we're now going on 15 mins and she's still not sure she can do it. Awful.
Beautiful store and shoes but terrible customer service. I walked around for 5 minutes and was never helped until I finally asked someone standing around for a boot. She requested them and I had to wait another 5 minutes for them to be brought from the back. I watched her interact with another customer who had at least 5 pairs of boots and never lifted a finger. I had 1 pair and she gave me the boot and walked off then watched as I placed the boots with all the packing back in the box. I told her the issue I had with them and her response was “yeah that happens.” I will get a pair of the boots but definitely not from there!
Great shoes, fantastic quality - but staff was so unfriendly and high-nosed that I left the store quickly. Staff would not even greet us when we entered the store and ignored us the whole time.
Great place, great people.
The Frye Company is a US Shoe Store based in Boston, Massachusetts. The Frye Company is located at 284 Newbury St, Boston, MA 02115, USA.
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