The only nice thing I have to say is that the employees in the storage area were very nice to my daughter when she was putting her items in there at the beginning of the summer.
They had a very small number of one-way rentals. The pricing schedule and pitches pushed you towards higher-priced services. The $20 lead in price quickly became $120. The quality of service was low. We signed up for a 10 a.m. pick up, they expected us there at 7 a.m. We ordered a 10-foot truck which they verbally committed to and then they gave us a 15-foot truck which made the move into Boston much more difficult. There was no apologies for the mistakes. The attitude was "take it or leave it".
I contracted for summer storage and for a moving truck to move my daughter at the end of the summer. I talked to a manager prior to purchasing, whether or not we would get one month of free storage since I was originally told that the storage had to be after the equipment rental. I explained this to the manager who assured me that one month of the storage could be credited at the time that I picked up the truck even if I was renting storage before the equipment. I explained this to the woman at the counter but was told that I was given incorrect information. I've left messages for the store manager and I've not received any phone calls in response. I'm very disappointed and I feel cheated.
Since I was not given an emailed receipt after purchasing online, there was also no record of my small packing and moving purchases so it took even longer to get checked out. I told them what I thought I purchased and fortunately, it matched the invoice total so they let me have my items after quite a long look up since it had been months since I reserved equipment and made purchases. When I purchased the items, there should have been a receipt emailed to me so that I could recall my purchases and so the personnel at the counter could also.
Never had such a poor customer service experience. Woman named Bianca was incredible rude for absolutely no reason. I understand that things may go wrong and mistakes are made but a little courtesy goes a long way especially when you're in customer service.
Also the line at the counter was ridiculous. They need to have an express check out line for people who use the online check out option and for things like purchasing packing materials, locks, etc. To add insult to injury, my daughter was sold a lock that would not work on the truck (a big round one) and we were not about to wait in line for an hour or more to exchange it for the right size....so we drove to a hardware store to get one.
Am definitely looking elsewhere next time I need to rent a truck
When I first reserved the equipment (early in the year), I also purchased moving services for both a move out and a move in. The movers were fine but my daughter and I ended up moving all but the heaviest items ourselves since the timing was all messed up by the more than hour long wait at the counter.
My Husband rented a truck with this U-haul on Massachusetts in Boston , a accident happened a third-party car got damaged . Was our fault in the accident. The U-Haul insurance was very quick to contact my Husband . The did take care everything. Thank you and God bless you.
Decent Uhaul despite the Methadone Mile location. It's the largest one with the most trucks close to downtown. Been there many times and never had a problem.
U Haul Moving Storage At Mass Ave Boston is a US Moving Company based in Boston, Massachusetts. U Haul Moving Storage At Mass Ave Boston is located at 985 Massachusetts Ave, Boston, MA 02118, USA.
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