Bad rating because they stole some of our books I was planning to read, not to mention a $70 pair of Audio Technicas. 2 stars because they (sort of) kept my car safe and sound.
One star because at least they kept my car safe.
Good location, pricey
Good service
Great staff, reasonable prices being so close to Beacon Hill.
DO NOT CARE ABOUT THE CUSTOMER. WILL LOSE PERSONAL ITEMS.
When I attempted to retrieve my vehicle, the attendant asked for my ID. I removed it from from my wallet, gave it to him to inspect. He took it and left the room to find my vehicle. When he returned with my vehicle, he asked for payment. Like most guys, I keep my ID and credit card in my wallet. This is the second time I took my wallet out of my pocket. He charged my card and without thinking I got in my car and drive away. When I got to the TSA gate at Logan later and realized I had not received my ID, I called the garage... FOUR TIMES. Each time they said they would look and asked me to call back in about five minutes. Frustrated I demised my flight and drove back to the garage. No one would assist me in finding my ID claiming that if it was around the garage, "we would have found it by now".
Charles Street Garage is a US Parking based in Boston, Massachusetts. Charles Street Garage is located at 144 Charles St, Boston, MA 02114, USA.
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