I called.
I called left message.
Paul and Quinn are two of the most knowledgeable and helpful people when dealing with antique hardware. Do you need to shim an 8mm antique knob to fit a modern 7.2mm spindle from Baldwin? .... No problem. Do you need the European or American Baldwin multi-point lock profile? ... No problem. The point is hardware is complicated with many different types of configurations and combinations. These guys have an encyclopedia of knowledge to help you avoid problems in the field. An invaluable resource that should be supported if you care about hardware that is not made in China and looks as beautiful as it works. Basically, the place is more of a well curated museum of beautiful things than a store. Go take a tour and see for yourself.
They said "obsolete; we can match only one." I said "Okay. Do your best on the other" They said "We'll do them over, but you need to pay us $5 for us to ship them back to you."
They have great material - desultory service - as if they weren't really interested.
Another month to mail back the knobs.
I wanted replacements for two knobs - 2 broken out of sixteen I had bought there several years ago.
They were wrong style and wrong finish.
Another month (four in total Aug to Dec) I called left message. They left message that they'll call back for a credit card number. They didn't
By email, I got a quote and I mailed the broken sample - off into a void, it turns out..
I called to follow up - they said "we'll get right on it."
A month went by - no knobs, no call, no nothing.
They said "we matched them correctly." I sent a photo - they said Oops!
They called and asked me to pay $15 to ship them back.
I mailed them all back
Great service and expertise!
A month went by - no knobs, no call, no nothing.
I called left message.
You'll get better service, if your project has three or four zeroes in it.
Period Furniture Hardware Co is a US Hardware Store based in Boston, Massachusetts. Period Furniture Hardware Co is located at 123 Charles St, Boston, MA 02114, USA.
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