Love this store, awesome customer service
My girlfriend loves this place!
This store is odd. there was a women in the front when we first got in who greeted us, we went to the second floor and the girl was literally sitting on the floor behind the counter so had no idea anyone was even there. we looked around and decided to buy two bangles. the girl was a little blah about it, no enthusiasm and she rang us up. we left and as I walked out the door and didn't notice the caution tape on the door stop because well it wasn't visible, I stepped and rolled my ankle pretty badly. There was NO ONE at the front to see this or to help myself or my mother. That step at the threshold of the store NEEDS to be fixed and a damn small beat up bit of caution tape on the FLOOR is not noticeable at all. that needs to be fixed because I could have injured myself 10x worse.
The other day, I tried to purchase a bracelet here. I got there right after 10, but the girl hadn't opened yet. She was on the phone when we (my boyfriend and I) walked in so all we got was a quick "how can I help you". I asked for the bracelet by name and she just walked away without saying anything. I followed her and she turned around seemingly surprised, like she forgot or didn't realize I had asked for it. Turns out they didn't have it in the store, but she never offered to check any other stores or order one to be mailed to me (a service that is supposed to be free if the store does not have the item in stock). She then was apparently content with her customer service and went back to her phone call at the register. I then walked around a bit more on my own (she couldn't even see me) and at that point she noticed my boyfriend waiting for me. She went to try to sell him something, but he wasn't having it. I worked for a different location several years ago and if any of us had behaved like this girl did, we would've been written up or fired. I'm so disappointed in this experience and see no reason why I should continue to give this location any more of my business.
Love the products. Had a poor customer service experience the first time. Gave them a second chance and it didn't get any better. The most unhelpful people at this location.
Alex And Ani is a US Jewelry Store based in Boston, Massachusetts. Alex And Ani is located at 115 Newbury St, Boston, MA 02116, USA.
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