Greeted by the nicest parking assistant. Check in was easy. Room was very spacious and clean. Bathroom slightly outdated and not stocked well with towels. Concierge took too long with baggage assistance. Overall pleased but heavy on the wallet
I know all hotels in downtown Boston are expensive. This one is also expensive. But it also had tiny rooms. The king size bed took up the majority of the room. There was only room for one bedside table. We had to stack our two pieces of luggage so we had room to walk. Staff was blah. Valet was friendly but pretty dumb. It also took 25 minutes the two times we needed our car.
Hotel itself was about good to average. Low review due to snooty staff. I asked for toothpaste and the lady rolled her eyes and the man at the desk told me he would send it up. His tone did not make me feel very confidnet that would actually happen. And it didn't! Never heard from anyone. Also, $5 for a cup of regular coffee? Do me a favor! At least make a latte for that price.
Two nice things about this place were friendly front desk service and the house keeping service.
Bad impression since the first day, my friend dropped us off at the hotel. Valet guys were very rude. As soon as we arrived, we tried to unload our bags. Instead of offering help, they kept asking if we have a valet and if not we can't park just for unloading. I told the first guy that we needed to get the bags and check in. He didn't seem getting it, then second guy and then the third guy. No communication whatsoever.
The room is very clean and nice. The front desk staff is wonderful. We requested a roll away bed and it arrived very quickly. The housekeeping staff does a great job as well.
Hilton Boston Downtown Faneuil Hall is a US Lodging based in Boston, Massachusetts. Hilton Boston Downtown Faneuil Hall is located at 89 Broad St, Boston, MA 02110, USA.
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