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I highly recommend The Lenox to anyone looking for superior customer service, beautiful accommodations, located right in the heart of Boston. You will not be disappointed!
Came in to use the bathroom from the Irish bar next door. Hotel looks fun, elegant and clean. Bathroom was clean and no one hassled us for using it... I think it is the planned restroom for the bar(s) connected to the lobby.
I cannot say enough great things about our experience. Even though the hotel was at capacity and booked up with events and conferences we were made to feel like we were the only guests staying in the hotel.
I was able to get my room serviced whenever I wanted (e.g. 10pm). The sheets, floor and overall room was clean. They offered robes for convenience, the hotel essentials (shampoo, conditioner, lotion) and more (mouthwash).
Justin and Peter are the friendliest bellman ever! They walked to get us hot chocolate and hooked us up with free drinks. This hotel is amazing! Beautiful. Hands down the best place to stay in Boston Back Bay area. Felt safe and the people are so friendly. Will definitely come back again.
I've stayed at many hotels in Boston, but The Lenox Hotel is by far one of the best experiences I've ever had. The second we pulled up to the hotel, we were greeted by the doorman Peter who had the greatest sense of humor and immediately made us feel so welcome. We entered the hotel, it was stunning! Beautiful detail with modern historic touches. Casey the concierge and the other front desk agents were so friendly and accommodating of our requests as this was a surprise stay for a friend's birthday. The Hotel staff treated us to some cocktails for the occasion and made phenomenal recommendations on where to go and what to do during our stay. Scot one of the managers made a point to personally check in on us and make sure that we were enjoying our time so far.
I highly recommend The Lenox to anyone looking for superior customer service, beautiful accommodations, located right in the heart of Boston. You will not be disappointed!
The staff were extremely friendly and helpful. Plus, they delivered anything I needed (bowls, plates, water... even a pencil!). The entire staff was upbeat, accommodating and happy to please. The staff is probably the best part of the experience at staying at the Lenox Hotel.
I've stayed at many hotels in Boston, but The Lenox Hotel is by far one of the best experiences I've ever had. The second we pulled up to the hotel, we were greeted by the doorman Peter who had the greatest sense of humor and immediately made us feel so welcome. We entered the hotel, it was stunning! Beautiful detail with modern historic touches. Casey the concierge and the other front desk agents were so friendly and accommodating of our requests as this was a surprise stay for a friend's birthday. The Hotel staff treated us to some cocktails for the occasion and made phenomenal recommendations on where to go and what to do during our stay. Scot one of the managers made a point to personally check in on us and make sure that we were enjoying our time so far.
I cannot say enough great things about our experience. Even though the hotel was at capacity and booked up with events and conferences we were made to feel like we were the only guests staying in the hotel.
The Lenox Hotel is a US Lodging based in Boston, Massachusetts. The Lenox Hotel is located at 61 Exeter Street at Boylston, Boston, MA 02116, USA.
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