They're very friendly and supportive. Also they give back a lot to the community. I love this place
CUBA TRIP CANCELLED
Oregon
We all felt safe and well cared for by Jackie.She is a true professional.
I was in England when my upcoming cruise around the British Isles was cancelled. The company did not even notify me! They cancelled the tour and my flight back and told me nothing about it! I found out from friends, then had a terrible time trying to contact Grand Circle and get a flight back. I was put on hold and not called back for hours while I worried in my hotel room about what to do. I have done 7 trips with Grand Circle, with mixed results from good to terrible. All I have received so far is a cursory apology and no reply to the letter I wrote to the chairman, Alan Lewis.
Hurricane Irma was September 9, and I was reading all sorts of warnings not to travel to Cuba -- the Miami Hearld and the State Department. OAT did not communicate with us until they cancelled the trip September 18. We were to leave on the 26th. Several of us were calling and were told "we are working with this on a day to day basis. I wrote support several times but no answer. I wonder if on a day to day basis, they were looking at the photos and devastation I was looking at.
We are so unhappy with GRAND CIRCLE/OAT the way they handled the Cuba cancellation. We took our full refund from them as we will go with another group for our next travel adventure. This was our first tour with GC/OAT. We have traveled with GoAhead and Tauck--never a problem. I realize the hurricane issue was unique. OAT had cancelled the Cuba tour before us.
September 20, 2017
We just returned from a Grand Circle trip in England ,Scotland and Wales.It exceeded our expectations primarily because of our excellent guide Jackie.We got more than we expected with additional perks and offerings.The hotels were very nice.It should be noted that AC is often not available and some may not have lifts.
Carla and Bill Mundt
Today, July 1, 2017, I was on hold on the phone for airline assistance for 70 minutes and then got an answering machine that said "Are u still there"? I never did get through to a service rep. This is not the 1st time I have had trouble with customer service. GCT is very understaffed. I do not recommend booking a trip with them.
Now they will only credit our VISA account with our refund. As of 9/20 we do not have our refund.
The trip should have been cancelled long before. GC got to keep our dollars the longer they waited -- 20 in the group at $5000+ each.
Grand Circle Travel is a US Travel Agency based in Boston, Massachusetts. Grand Circle Travel is located at 347 Congress St, Boston, MA 02210, USA.
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