I had an excellent experience in being attended by Mirna. She is super caring and helpful. I am always very comfortable when I have to go there and I am taken care of by her. Thank you so much Mirna.
I went to their dental clinic and was denied service twice. I was seen by Ana Rivera and Dr. Sahana Ramos. I came to fill a cavity but Dr. Ramos didnt want to treat it but instead kept telling me about a crown for another tooth. I don't know what exactly her problem is but Dr. Ramos repeated the same thing 5-10 times. It was very strange. I couldn't understand if it was lack of self-confidence, or she was pushing a more expensive procedure. Finally, she looked at X-ray of the tooth with cavity (which was clearly there) and said it was fine and didn't need any work. I think she is dishonest and poorly qualified doctor. It is a clinic that serves under-represented population in Charlestown and it is sad that the clinic is staffed with subpar personnel.
Ok care. Expt less transparency on paper works.
Great staff but good luck getting them to answer the phone.
I was here once. First, they failed to correctly register my insurance information. Second, they charged me a higher amount that the paid procedure was supposed to cost. Finally, they managed to send me a bill for what I have already paid in cash. In the end, my insurance company figured it out and void the bill and gave me the credit for what I overpaid... but the whole experience was disappointing.
New Health Charlestown is a US Health facility based in Boston, Massachusetts. New Health Charlestown is located at 15 Tufts St, Charlestown, MA 02129, USA.
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