The bottom line is, when you run a bike shop, your repairs can't create new problems. This place lacks competence and downright service skills. It's not OK to say you'll get the part in a couple of days and then fail to do so--especially when all you are going to do is run down to Ashmont Cycles and buy the part.
This Bike Shop is awesome...
I learned my lesson: go to Ashmont cycles.
After another week I got a call and went back. New bottom bracket on, same problem: knock, knock, knock with every revolution of the pedals.
This was the best bike repair experience I have ever had!
This time, at least, the guy did not just walk away from me. He took my bike and rode it for half-an hour--leaving me stranded and wondering where he went. But he came back and said, "Yeah, it's the free wheel". That would be the free wheel they put on right? I was concerned that it looked like a cheap piece of junk when I saw it, now he was confirming it.
I wanted to like this shop, I really did. I love everything about it: its philosophy, its attempt to serve the community while it helps grow community. I mean really, what's not to love? Unfortunately for me, the service was not only poor, but downright inept. I brought my bike in for a tune-up. It took forever and a day, and they never called. I had to chase them down. When I did, I was told I needed a new free-wheel, then, no free-wheel could be mounted on my back wheel because it was stripped. When I finally picked up my bike, there was a new free-wheel mounted on my old wheel. So much for being stripped. That was a 3 week saga, but it gets worse. I tested my bike and said there was a knocking sound. The person who waited on me tested it, but couldn't really hear what I did, couldn't really figure out the problem, so he walked away. Just walked away and left me standing there. So I just took the bike. I rode it to work and the knocking was LOUD. I took it back. Noah tried this and that, and I took it again. Still knocked. Brought it back again and was told, it must be the bottom bracket. Noah tried finding a bottom bracket. While he measured and searched, a guy from another bikeshop came in and said,
"Oh, Trek mountain? They all take a 75". That's the level of knowledge I'd like working on my bike. So Bowdoin did have the bracket, and would have to order it. I was told to come back in 4 days. Came back, no bottom bracket.
Noah(one of the owners) fixed a variety of problems with my bike in under an hour, all while educating me about bike performance, maintenance, and repair.
An incredibly welcoming and inclusive space filled with passionate people who really wanna get more butts on bikes. Whether you're a spandex wearing roadie or interested in getting to work without dealing with the MBTA Noah and his crew are gonna help you get exactly what you need. I can't recommend them enough.
Incredible service, prices, people, and mission. Can't recommend highly enough.
Bowdoin Bikeshop are amazing and friendly people that truly cared about helping me find/build/customize a bike that I loved. They stayed an hour after closing time to help me.
Spokehouse Bowdoin Bike School is a US Bicycle Store based in Boston, Massachusetts. Spokehouse Bowdoin Bike School is located at 14 Southern Ave, Boston, MA 02124, USA.
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