On Monday afternoon after receiving a call that my bike was ready I paid for the repairs. Your tech kindly swapped out the defective rear tire and said based on his conversation with the sales rep it would be covered under warranty. At that time, I had asked what caused the tire to go flat the first time, but no one there could answer my question. So, until Wednesday I did not know if they replaced the tube or patched the tube. I brought the bike to my apartment on North Street and did not try to use it again until earlier this afternoon when I saw the front tire was flat again.
It was a dark haired fellow and someone with a British accent. They stated that the service notes in the computer indicated something about the bike needing more work, but nothing was a provided to me orally or in writing during or after the repairs on Monday. Had that been done and it was new rim tape for $4.00 I certainly would have agreed. So blaming me for something for which I was not aware is clearly beyond the pale.
They add on extra labor charges from the quote even though they did nothing special. Go somewhere else.
The puncture in the tube is not in a spot where anyone could have vandalized it. Therefore, it is either (a) a manufacturing defect; (b) installation mistake; or (c) cause by something I could have been informed of, but was not. If the rim needed new tape or some other work why the heck didn’t the tech just call and ask before putting on a new tube? Instead he put on a new tube without replacing the tape. I had no part in this decision. Therefore, it follows that it is not my responsibility.
What’s more your staff started arguing with me that somehow this is my fault. I really did not appreciate that while there were other persons in the store. I will say the tech guy who actually did the repairs on Wednesday did not participate in the criticism of me.
I left the tube with your staff and asked them to put a name tag on it. The puncture in the tube is not in a spot where anyone could have vandalized it. It is either (a) a manufacturing defect; (b) an installation mistake; or (c) caused by something I could have been informed of, but was not (rim tape).
2+ dags for adjusting gears/brakes on a bike, seems very unprofessional as this takes around 15 minutes to do for someone who know what they are doing (a professional).
Great tour filled with history and beauty! We were well looked after by our guides. Would have liked to have kept the water bottles.
Horrific service department and management. Over the past year I have had them do work to my bike and until recently was generally pleased. Recently I had a horrific experience with these folks. They blame the customers for defective parts they install. Avoid this place at all cost.I write to you as an extremely dissatisfied customer. Until Wednesday I had been pretty happy with the service of your shop and had gone out of my way to recommend it to others. On Monday June 27, 2016, I brought my bike in for a front flat repair and to inquire about the condition of the rear tire which had begun to literally break apart. I purchased this tire, along with a new rim and front tire from you last Fall, on the recommendation of your staff.
Urban Cycles is a US Bicycle Store based in Boston, Massachusetts. Urban Cycles is located at 109 Atlantic Ave, Boston, MA 02110, USA.
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