I have been going here for 5-6 years and never once (and i am not exaggerating) have i been seen at the time of my appointment. always at least 30 minutes behind with no updates so im sitting in the waiting room twiddling my thumbs. recently i have called on 4 different occasions to get my doctor switched and im on hold indefinitely to the point where i hang up without being helped. dont choose this place unless its your last option.
My mother went into the health center today to pick up a letter my sons doctor left for his school. Apparently the entire building was on lunch at the same time. My mother was asked to sit and wait 45 minutes for a letter that my sons doctor had left in the front desk of the family med department. My mother asked 2 different employees if they could help her, and none apparently could because the department was "closed". ONE doctor who noticed that my mother seemed in need of help, asked if she could help her with anything. of coarse when she tried to look for the letter, it was no where to be found. AGAIN, my mother was told by the gentlemen in the front desk the entrance stated that she "had to wait". Other employees where sitting back engaging in conversations, drinking coffee, never bothered to even take 2 mins and help my mother get the letter my son needed for school. This is a perfect example of terrible customer service and should be used in one of those clips company used to demonstrate awful service ESPECIALLY in a health care facility. SJPHC I never expected this from you.
Ive been going to this clinic since I was born for 15 years and it seems like they had pretty good customer service until now. I went to the doctor to check on my hand and he said that he was going to do a referral to a orthopedic specialist, that they were going to call the next day to make an appointment. It has been almost a month and they still havent called and the times i have tried to say i neex an appointment they say they will call me the next day and they never did!
Good doctors, friendly staff, linked to Brigham and women's hospital.
I have been going to this clinic since 2010 and my experience of front desk staff is so negative. As a family we love our DR, he is very kind and attentive but his front desk staff could use some customer/patient service training. It feels like their job is to give to patients hard time and make life harder. At times, I feel like changing the clinic.
Southern Jamaica Plain Health Center is a US Health facility based in Boston, Massachusetts. Southern Jamaica Plain Health Center is located at 640 Centre St, Jamaica Plain, MA 02130, USA.
Please contact with Southern Jamaica Plain Health Center using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Southern Jamaica Plain Health Center opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Health facility in Boston