Good service. Not band price. Nice location. I like the fact that if you cannot return the car at midnight you can do it in the morning without charge. Like they said is a whole day service. I will rent again there.
Would give zero stars if possible.
Fast service with a smile
Instead of leaving the car on the street in a No Parking zone with the key in the car. We decided to return it the next day at the airport as our flight out of town was before this location opened at 7 am. Upon arriving at this site the attendant then stated that we should have just left the car on the on the street in a No Parking zone with the key in the car but locked. I have never heard any rental car attendant suggest such a solution. She then demanded that we pay an extra $30 dollars because we changed drop out locations, saying it was out of her hands.
We rented our vehicle and were given specific instructions for our rental from the attendant on Friday about how to do an after hours return on Sunday night. When we arrived at the garage on Sunday, the garage door was closed and bolted down. We attempted to call the service line. At first we were bounced between the rental extension line and the car breakdown line a few times. We also had our call dropped at least 3 times, with absolutely no follow up from any of the service people to call us to make sure it worked out. When we called back and got one of them again, they said they "assumed it had worked out". It ended up with the call be dropped again and not being to reach anyone on the phone.
Good answers to all our questions.
The staff is great. Very professional and courteous. Vehicle was clean and new with most all of the features I needed.
A good and clean car with GPS and a full tank delivered right at the door
Hertz as hertz is meant to be
We will never use Hertz again.
We booked a car through hertz and after getting there and waiting in line for 15 mins were told that there were no cars, despite making a reservation days earlier. We were told we could wait for one to be returned, however the line was already 5 people deep because apparently hertz doesn't know how to count the cars in their lot nor honor reservations. Luckily for us a quick Google search told us that enterprise was a few blocks away. The experience we had there was night and day. We were helped by Oliver, a manager in training and phenomenal human being, who although they had rented their last car moments before, made a few calls and moments later drove up with a brand new infinity and handed us the keys. He also matched the price we were going to pay at horrible hertz and was honestly a joy to work with. He deserves a promotion and I can honestly say enterprise has gained a life long customer. Hertz.. Goodbye forever ✌️
Hertz is a US Car Rental based in Boston, Massachusetts. Hertz is located at 30 Park Plaza, Boston, MA 02116, USA.
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